Shipping policy
At AlpineRoot, we want receiving your order to be as straightforward as placing it. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, international deliveries, and procedures for delivery issues.
Free Worldwide Shipping
AlpineRoot provides FREE worldwide shipping on all eligible orders, with no minimum purchase requirement unless otherwise clearly stated during checkout.
Our goal is to make our kitchen storage collection accessible to customers without adding a standard shipping fee to their order.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates generally begin after an order has been successfully processed and dispatched.
Please remember that this timeframe is an estimate rather than a guaranteed delivery date.
Order Processing
After you submit an order, we may need time to verify payment information, confirm product availability, prepare merchandise, and arrange shipment.
Once your order has been dispatched, tracking information may be provided when available.
Orders containing multiple products may occasionally arrive in separate packages depending on inventory location and fulfillment arrangements.
Tracking Information
When tracking is available for your shipment, tracking details may be sent to the email address associated with your order.
Tracking systems can occasionally require additional time after dispatch before the carrier displays the first update.
International Shipping
We provide shipping to destinations worldwide where service is reasonably available and legally permitted.
International shipments may be subject to local customs processing, import procedures, taxes, duties, or other requirements imposed by the destination jurisdiction.
Where charges are imposed by governmental or customs authorities and are not expressly included at checkout, responsibility for those charges will be determined by applicable law and the terms presented during purchase.
Delivery Delays
While most orders are expected to arrive within approximately 7–10 days, delays may occur due to circumstances outside our reasonable control.
Potential causes include customs inspections, severe weather, transportation disruptions, carrier network congestion, public holidays, peak shopping periods, inaccurate addresses, or other logistical events.
If your shipment appears significantly delayed, contact us at support@AlpineRoot.space so our team can review available tracking and order information.
Incorrect Shipping Addresses
Customers are responsible for reviewing shipping details before completing checkout.
If you notice an incorrect address after submitting your order, contact us immediately.
We will attempt to update the information if fulfillment has not progressed too far, but address modifications cannot be guaranteed once an order has been processed or shipped.
Additional delivery attempts or replacement shipments caused by inaccurate information may be handled according to the circumstances and applicable consumer law.
Lost Packages
If tracking indicates unusual inactivity or you believe your package has been lost, please contact customer support.
We may ask you to verify your delivery address and provide your order number. We may also work with the applicable delivery provider to investigate the shipment.
Where a package is confirmed lost, we will determine an appropriate resolution consistent with our policies and applicable law.
Damaged Packages
If your order arrives visibly damaged, we recommend photographing the outer packaging before opening it whenever reasonably possible.
If the product itself has been damaged, contact us promptly with your order information and photographs so we can evaluate the issue.
Multiple Shipments
Some orders may be fulfilled from more than one location. As a result, products within the same order may occasionally arrive separately.
You should not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
Questions About Shipping
For assistance, contact:
Email: support@AlpineRoot.space
Phone: (800) 832-3321
Mailing Address:
AlpineRoot
2 St Ives Crescent
Toronto, ON M4N 3M8
Canada