Refund policy
At AlpineRoot, customer satisfaction is important to us. We understand that occasionally a purchase may not meet your expectations, which is why we provide eligible customers with a 30-day free return and refund policy.
This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received, including applicable accessories, components, and packaging where reasonably possible.
We recommend contacting our customer support team before returning any item. Returns sent without contacting us first may take longer to identify and process.
To initiate a return, contact:
Email: support@AlpineRoot.space
Phone: (800) 832-3321
Please provide your order number, the product you would like to return, and the reason for the request.
Free Returns
AlpineRoot offers free returns for eligible orders within the 30-day return period.
After your request has been reviewed and approved, our customer service team will provide the appropriate return instructions. Please follow the instructions supplied by our team rather than sending products to an address without authorization.
Return Condition
Unless the item arrived defective, damaged, or incorrect, returned merchandise should be reasonably clean and in a condition suitable for inspection.
For food storage and kitchen products, hygiene considerations may apply. Products that have been extensively used, intentionally damaged, altered, contaminated, or returned with significant components missing may not qualify for a standard return unless the issue results from a product defect or an error attributable to us.
Nothing in this policy is intended to limit rights available to consumers under applicable law.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Include:
• Your order number
• A description of the problem
• The affected product name
• Clear photographs where appropriate
• Photographs of damaged packaging when relevant
Once the issue has been evaluated, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund is issued by AlpineRoot, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
We do not control financial institution processing times.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible at support@AlpineRoot.space.
We will attempt to accommodate cancellation requests before an order enters processing or shipment. However, we cannot guarantee that an order can be cancelled once fulfillment has begun.
If cancellation is no longer possible, you may request an eligible return after receiving the order.
Exchanges
If you would like a different product, size, configuration, or variation, please contact customer service. Depending on product availability and circumstances, we may recommend returning the original item for a refund and placing a new order.
Missing Refunds
If we have confirmed that your refund was processed but you have not received it, first check with your payment provider or financial institution.
If the expected processing period has passed, contact us at support@AlpineRoot.space, and we will help review the transaction information available to us.
Contact
Questions regarding returns and refunds can be directed to:
AlpineRoot
2 St Ives Crescent
Toronto, ON M4N 3M8, Canada
Email: support@AlpineRoot.space
Phone: (800) 832-3321